Trips on a Trinity Motor Coach

Archive for the ‘Customer Journey’ Category

Trips on a Trinity Motor Coach

Thursday, March 29th, 2018

So you’ve planned a group trip that will last two or more days, and you’re wondering how the process works and what to expect…well, we will lay it all out for you! We’re here to provide you with all of the necessary information for what to expect during the process of your motor coach trip so your mind can be at ease when planning.

What to Expect After Booking

After requesting a quote and booking your trip, the motor coach reservations specialist you’ve been in contact with will provide you with a contract/confirmation that contains a trip number, day of departure, and date of return, which is required to be signed and returned. You will also be asked to provide a detailed itinerary and on-site contact, which will ensure there is constant contact between the group and the driver. Once the final itinerary is reviewed, it is sent to our motor coach dispatch department, then a driver is assigned to the trip and given the itinerary. After the driver is assigned to your trip, you will receive the driver’s name, cell phone number, and the number(s) of the bus(es) that will be used for your trip. You will also receive our 24-hour dispatch number in case it is needed. The day before your trip, your motor coach reservations specialist will call you to verbally confirm every detail of your trip is correct.

Day-Of Process

When the day of your trip arrives, the driver(s) will pick you up in your motor coach(es) at the discussed pick-up time and location. You will then be transported to your destination(s). Please note that destinations with travel time longer than 8 hours will require more than one driver for each motor coach. This second driver (or more, depending on travel time) will meet your current driver at a specified location to switch. Since your trip is 2+ days long, you will be required to provide accommodations for your driver at each destination. While at your destination (or each destination if you have more than one), your driver can take you to wherever you need to go – as long as it is included in your itinerary!

After Your Trip

After your trip is over and you return home, you are all set! Our motor coach reservations specialist will reach out to you to see how everything went and for any feedback about your trip.

We’re Going on a Field Trip!

Thursday, March 15th, 2018

Field trips are a fun way to educate children in a non-classroom setting, a break from the everyday norm, but we understand that planning an outing for 20+ students may be a tad stressful, so we want to make the process a little less stressful. We’re going to walk you through what happens once you book your field trip and what you can expect the day of and after!

What to Expect After Booking

After you request a quote and book your trip, one of our reservations specialists will contact you to confirm all details and information are correct and make any needed changes. They will also ask if you have any special requests you would like the driver to know, such as a special pick-up or drop-off location or someone other than you as the main contact for the day of the field trip. Our reservations specialists will contact you again 24 hours before your field trip to ensure everything is good to go and to make any last-minute accommodations necessary.

Day-Of Process

This process is pretty simple! The driver will pick you up in the booked vehicle at the discussed pick-up time and location. You will then be transported to your destination for your field trip. After the field trip is over, you will be taken back to your pick-up location, unless otherwise specified. If for some reason your field trip goes over the scheduled time, you will be charged a late fee that is based on your hourly rate.

After Your Field Trip

If everything goes according to schedule, you will be all set after the day of your field trip! Our reservations specialists may reach out to you to see how everything went and for feedback about your trip.

I Requested a Quote…Now What?

Thursday, March 1st, 2018

So you’ve gone through the steps of choosing a vehicle and requesting a quote, but you’re unsure of what happens next. Have no fear, Trinity Transportation is here! We’re going to walk you through the process of securing your vehicle, A.K.A. what happens after you request a quote.

Once you submit your quote request online, it is sent to our reservations department. Upon receiving your request, one of our reservations specialists will contact you to get to know you and your needs a little better. After they have a full understanding of what you are looking for, they will send you a booking information sheet to fill out, which is basically just general information that is needed to better determine your rate.

Your reservations specialist will then configure your rate based off of several different factors, including the location of your destination, projected mileage use, dates of service, and size of the vehicle. The rate will then be sent to you and you can move forward with booking. When you book your vehicle, your reservations specialist will send you a detailed overview of your trip along with payment options, processing fee information, and due dates. If your trip requires it, your reservations specialist will ask for a detailed itinerary and information for an on-site contact, which will ensure there is 100% communication between the driver, the client, and dispatch to diligently complete the entire trip from start to finish.

If you call for a quote, the process is exactly the same! When you call, your reservations specialist will ask for some information about your projected trip/event and your email address, then email you the booking information sheet for you to fill out. Once that is done, the process continues the same as if you had requested a quote online!

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