Posts Tagged ‘customer journey’
Monday, December 3rd, 2018
The holidays are here and there are plenty of celebrations going on in Metro Detroit. From Broadway shows to games to a night on the town, there is something for everyone! No matter what type of trip you are making, we are prepared to provide your holiday transportation.
If you’re heading downtown to see the Trans-Siberian Orchestra, Aladdin, Paw Patrol Live, Detroit sports teams, or any of the other awesome concerts and shows taking place, our party bus and mini coach are the perfect transportation option for you. Complete with ambient lighting, surround sound system with aux port and CD player, on-board restroom, and more, our party bus seats up to 28 and is great for those who want to add a little extra fun to their trip! Our mini coach seats up to 35 and is equipped with luxury leather seating, DVD/CD player with monitors, power outlets, on-board restroom, and Wi-Fi, making it the preferred selection for those wanting that executive feel. Did we mention the U.S. Figure Skating Championships are coming back to Detroit for the first time in 25 years? Make it a big event and invite all of your friends to ride in our party bus or mini coach for some figure skating fun!
Going to see a Broadway show, game, or concert and have a larger group? Our school bus is a great choice. With room for up to 48 passengers, our school bus is spacious and provides safe, accessible transportation. You can even use it for a night on the town, local events, or weddings!
For long-distance trips (Frankenmuth, anyone?), our motor coach is an excellent fit. As our largest vehicle, it seats up to 56 passengers and is equipped with CD/DVD players, digital monitors, power outlets, Wi-Fi, overhead and underneath storage, and a restroom on board.
Whether you’re staying local or going long-distance, our fleet can fulfill all of your transportation needs. So, let’s go on an adventure and celebrate the holidays!
Tags:christmas, customer journey, detroit, Fun, holidays, limo bus, mini coach, mini coach bus, motor coach, motor coach bus, motorcoach, party bus, school bus, transportation, trinity, trinity transportation, trip
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Thursday, September 27th, 2018
There are a lot of factors that go into choosing the vehicle that’s right for you. Some of the things to take into consideration are all of the vehicle’s features, what the vehicle is best for, how many it seats, and what the interior and exterior look like.
To help with the selection process, we have added a new update to our website. Along with the fantastic exterior and interior photos of our fleet, we have added virtual tours to help you get a better feel of our vehicles. On the individual vehicle pages, you will find the description of the vehicle, the capacity and features, interior and exterior photos, recommended services, and virtual tours (on most vehicle pages).
To navigate the virtual tours, simply click and drag your mouse in the direction you want the photo to move! You’ll be able to view the vehicle from front to back, side to side, and top to bottom. We hope this new feature will give you a better look into our vehicles and ultimately help you pick the right one for you!
To view our entire fleet and check out the virtual tours, visit Our Fleet page!
Tags:360 photos, airport shuttle, coach bus, customer journey, how to, interior, limo bus, mini coach, mini coach bus, motor coach, motor coach bus, party bus, school bus, sedan, Shuttle, shuttle bus, tour, transit, vehicle, vehicle photos, vehicles, virtual tour, virtual tours
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Thursday, August 2nd, 2018
Photo by Crystal710 on Pixabay
Conventions are a fun and terrific way to learn more about your industry and meet other professionals in your field. They provide the information you need to build on your experience and grow in your profession. As a distinguished transportation company, we’re prepared to make your convention transportation the best it can be!
If you have yet to book transportation for your convention, we take you through the process step-by-step in this article. Once you’ve gone through each step and secured your transportation, your vehicle will be booked and you will be set for the day of your convention! Our reservations specialists usually reach out about a week before the date of your convention to ensure the details and information on file are correct, and to make any needed changes. On the day of your convention, the driver(s) will arrive at the specified pick-up location at the time discussed (usually 5-15 minutes early) with the vehicle(s) you selected. Upon meeting your driver(s), we recommend that you exchange phone numbers so communication can occur throughout your time together. Depending on the length of your convention and the services requested, your vehicle(s) will typically stay at the venue the entire time.
After the services are complete, you are all set! Your reservations specialist may reach out to you a day or two after your convention to ask for feedback on our services. As always, we appreciate having valuable customers like you and can’t wait to assist you with your transportation needs!
Tags:bus, buses, convention, convention transportation, customer journey, fleet, michigan, mini coach, mini coach bus, motor coach, motor coach bus, motorcoach, our fleet, school bus, sedan, Shuttle, shuttle bus, transportation, trinity, trinity transportation, van, vehicle, vehicles
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Thursday, May 24th, 2018
The holidays are approaching, and that means vacations are coming! We know getting ready for vacations can be hectic and stressful, but we’re ready to take some of the stress away by being your go-to airport transportation. With our array of vehicles, we can accommodate your every need, from small to large groups, along with handicap accessible vehicles.
If you have yet to book your transportation, we walk you through that process in this article. Once you’ve gone through those steps, your vehicle will be booked and you’ll be all set for your trip! If you’ve booked transportation to the airport, on the day of your trip, your driver will arrive 15 minutes prior to your scheduled pick-up time. This is to allow enough time for you to get your things together and meet your driver outside of your pick-up location. The driver will then take you to the departures section at the airport and help you unload your luggage with a sendoff for a great expedition!
If you’re booking transportation from the airport, we ask that you do it at least 24 hours in advance. Upon arrival at the airport, your driver will meet you in the arrivals section by the baggage claim. Your driver will help you carry your luggage to their vehicle, which will be parked in the parking structure. Once you are all situated in the vehicle, you will be off to your destination!
Booking your airport transportation with Trinity is the one ingredient that will provide relaxing travel time for you and your guests. We can’t wait to help make your trip the best it can be!
Tags:airport, airport shuttle, airport transportation, customer journey, executive mini coach, family, fleet, Fun, mini coach, motor coach, our fleet, party bus, school bus, sedan, Shuttle, shuttles, Summer, transportation, trinity, trinity transportation, trip, vacation, vehicle, vehicles
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Thursday, March 29th, 2018
So you’ve planned a group trip that will last two or more days, and you’re wondering how the process works and what to expect…well, we will lay it all out for you! We’re here to provide you with all of the necessary information for what to expect during the process of your motor coach trip so your mind can be at ease when planning.
What to Expect After Booking
After requesting a quote and booking your trip, the motor coach reservations specialist you’ve been in contact with will provide you with a contract/confirmation that contains a trip number, day of departure, and date of return, which is required to be signed and returned. You will also be asked to provide a detailed itinerary and on-site contact, which will ensure there is constant contact between the group and the driver. Once the final itinerary is reviewed, it is sent to our motor coach dispatch department, then a driver is assigned to the trip and given the itinerary. After the driver is assigned to your trip, you will receive the driver’s name, cell phone number, and the number(s) of the bus(es) that will be used for your trip. You will also receive our 24-hour dispatch number in case it is needed. The day before your trip, your motor coach reservations specialist will call you to verbally confirm every detail of your trip is correct.
Day-Of Process
When the day of your trip arrives, the driver(s) will pick you up in your motor coach(es) at the discussed pick-up time and location. You will then be transported to your destination(s). Please note that destinations with travel time longer than 8 hours will require more than one driver for each motor coach. This second driver (or more, depending on travel time) will meet your current driver at a specified location to switch. Since your trip is 2+ days long, you will be required to provide accommodations for your driver at each destination. While at your destination (or each destination if you have more than one), your driver can take you to wherever you need to go – as long as it is included in your itinerary!
After Your Trip
After your trip is over and you return home, you are all set! Our motor coach reservations specialist will reach out to you to see how everything went and for any feedback about your trip.
Tags:bus, customer journey, family, Fun, group, group trip, motor coach, motor coach bus, trip, vacation
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Thursday, March 15th, 2018
Field trips are a fun way to educate children in a non-classroom setting, a break from the everyday norm, but we understand that planning an outing for 20+ students may be a tad stressful, so we want to make the process a little less stressful. We’re going to walk you through what happens once you book your field trip and what you can expect the day of and after!
What to Expect After Booking
After you request a quote and book your trip, one of our reservations specialists will contact you to confirm all details and information are correct and make any needed changes. They will also ask if you have any special requests you would like the driver to know, such as a special pick-up or drop-off location or someone other than you as the main contact for the day of the field trip. Our reservations specialists will contact you again 24 hours before your field trip to ensure everything is good to go and to make any last-minute accommodations necessary.
Day-Of Process
This process is pretty simple! The driver will pick you up in the booked vehicle at the discussed pick-up time and location. You will then be transported to your destination for your field trip. After the field trip is over, you will be taken back to your pick-up location, unless otherwise specified. If for some reason your field trip goes over the scheduled time, you will be charged a late fee that is based on your hourly rate.
After Your Field Trip
If everything goes according to schedule, you will be all set after the day of your field trip! Our reservations specialists may reach out to you to see how everything went and for feedback about your trip.
Tags:children, customer journey, education, elementary school, field trip, Fun, high school, middle school, motor coach, motorcoach, school, school bus, school trip, students, transportation, trinity, trinity transportation, trip
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Thursday, March 1st, 2018
So you’ve gone through the steps of choosing a vehicle and requesting a quote, but you’re unsure of what happens next. Have no fear, Trinity Transportation is here! We’re going to walk you through the process of securing your vehicle, A.K.A. what happens after you request a quote.
Once you submit your quote request online, it is sent to our reservations department. Upon receiving your request, one of our reservations specialists will contact you to get to know you and your needs a little better. After they have a full understanding of what you are looking for, they will send you a booking information sheet to fill out, which is basically just general information that is needed to better determine your rate.
Your reservations specialist will then configure your rate based off of several different factors, including the location of your destination, projected mileage use, dates of service, and size of the vehicle. The rate will then be sent to you and you can move forward with booking. When you book your vehicle, your reservations specialist will send you a detailed overview of your trip along with payment options, processing fee information, and due dates. If your trip requires it, your reservations specialist will ask for a detailed itinerary and information for an on-site contact, which will ensure there is 100% communication between the driver, the client, and dispatch to diligently complete the entire trip from start to finish.
If you call for a quote, the process is exactly the same! When you call, your reservations specialist will ask for some information about your projected trip/event and your email address, then email you the booking information sheet for you to fill out. Once that is done, the process continues the same as if you had requested a quote online!
Tags:customer journey, quote, request a quote, transportation, trinity, trinity transportation, trip, vacation
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