Holiday Happenings + Premier Transportation

Posts Tagged ‘customer journey’

Holiday Happenings + Premier Transportation

Monday, December 3rd, 2018

The holidays are here and there are plenty of celebrations going on in Metro Detroit. From Broadway shows to games to a night on the town, there is something for everyone! No matter what type of trip you are making, we are prepared to provide your holiday transportation.

If you’re heading downtown to see the Trans-Siberian Orchestra, Aladdin, Paw Patrol Live, Detroit sports teams, or any of the other awesome concerts and shows taking place, our party bus and mini coach are the perfect transportation option for you. Complete with ambient lighting, surround sound system with aux port and CD player, on-board restroom, and more, our party bus seats up to 28 and is great for those who want to add a little extra fun to their trip! Our mini coach seats up to 35 and is equipped with luxury leather seating, DVD/CD player with monitors, power outlets, on-board restroom, and Wi-Fi, making it the preferred selection for those wanting that executive feel. Did we mention the U.S. Figure Skating Championships are coming back to Detroit for the first time in 25 years? Make it a big event and invite all of your friends to ride in our party bus or mini coach for some figure skating fun!

Going to see a Broadway show, game, or concert and have a larger group? Our school bus is a great choice. With room for up to 48 passengers, our school bus is spacious and provides safe, accessible transportation. You can even use it for a night on the town, local events, or weddings!

For long-distance trips (Frankenmuth, anyone?), our motor coach is an excellent fit. As our largest vehicle, it seats up to 56 passengers and is equipped with CD/DVD players, digital monitors, power outlets, Wi-Fi, overhead and underneath storage, and a restroom on board.

Whether you’re staying local or going long-distance, our fleet can fulfill all of your transportation needs. So, let’s go on an adventure and celebrate the holidays!

Vehicle Virtual Tours

Thursday, September 27th, 2018

There are a lot of factors that go into choosing the vehicle that’s right for you. Some of the things to take into consideration are all of the vehicle’s features, what the vehicle is best for, how many it seats, and what the interior and exterior look like.

To help with the selection process, we have added a new update to our website. Along with the fantastic exterior and interior photos of our fleet, we have added virtual tours to help you get a better feel of our vehicles. On the individual vehicle pages, you will find the description of the vehicle, the capacity and features, interior and exterior photos, recommended services, and virtual tours (on most vehicle pages).

To navigate the virtual tours, simply click and drag your mouse in the direction you want the photo to move! You’ll be able to view the vehicle from front to back, side to side, and top to bottom. We hope this new feature will give you a better look into our vehicles and ultimately help you pick the right one for you!

To view our entire fleet and check out the virtual tours, visit Our Fleet page!

Your Convention Transportation

Thursday, August 2nd, 2018

Photo by Crystal710 on Pixabay

Conventions are a fun and terrific way to learn more about your industry and meet other professionals in your field. They provide the information you need to build on your experience and grow in your profession. As a distinguished transportation company, we’re prepared to make your convention transportation the best it can be!

If you have yet to book transportation for your convention, we take you through the process step-by-step in this article. Once you’ve gone through each step and secured your transportation, your vehicle will be booked and you will be set for the day of your convention! Our reservations specialists usually reach out about a week before the date of your convention to ensure the details and information on file are correct, and to make any needed changes. On the day of your convention, the driver(s) will arrive at the specified pick-up location at the time discussed (usually 5-15 minutes early) with the vehicle(s) you selected. Upon meeting your driver(s), we recommend that you exchange phone numbers so communication can occur throughout your time together. Depending on the length of your convention and the services requested, your vehicle(s) will typically stay at the venue the entire time.

After the services are complete, you are all set! Your reservations specialist may reach out to you a day or two after your convention to ask for feedback on our services. As always, we appreciate having valuable customers like you and can’t wait to assist you with your transportation needs!

It’s Time to Fly!

Thursday, May 24th, 2018

The holidays are approaching, and that means vacations are coming! We know getting ready for vacations can be hectic and stressful, but we’re ready to take some of the stress away by being your go-to airport transportation. With our array of vehicles, we can accommodate your every need, from small to large groups, along with handicap accessible vehicles.

If you have yet to book your transportation, we walk you through that process in this article. Once you’ve gone through those steps, your vehicle will be booked and you’ll be all set for your trip! If you’ve booked transportation to the airport, on the day of your trip, your driver will arrive 15 minutes prior to your scheduled pick-up time. This is to allow enough time for you to get your things together and meet your driver outside of your pick-up location. The driver will then take you to the departures section at the airport and help you unload your luggage with a sendoff for a great expedition!

If you’re booking transportation from the airport, we ask that you do it at least 24 hours in advance. Upon arrival at the airport, your driver will meet you in the arrivals section by the baggage claim. Your driver will help you carry your luggage to their vehicle, which will be parked in the parking structure. Once you are all situated in the vehicle, you will be off to your destination!

Booking your airport transportation with Trinity is the one ingredient that will provide relaxing travel time for you and your guests. We can’t wait to help make your trip the best it can be!

Trips on a Trinity Motor Coach

Thursday, March 29th, 2018

So you’ve planned a group trip that will last two or more days, and you’re wondering how the process works and what to expect…well, we will lay it all out for you! We’re here to provide you with all of the necessary information for what to expect during the process of your motor coach trip so your mind can be at ease when planning.

What to Expect After Booking

After requesting a quote and booking your trip, the motor coach reservations specialist you’ve been in contact with will provide you with a contract/confirmation that contains a trip number, day of departure, and date of return, which is required to be signed and returned. You will also be asked to provide a detailed itinerary and on-site contact, which will ensure there is constant contact between the group and the driver. Once the final itinerary is reviewed, it is sent to our motor coach dispatch department, then a driver is assigned to the trip and given the itinerary. After the driver is assigned to your trip, you will receive the driver’s name, cell phone number, and the number(s) of the bus(es) that will be used for your trip. You will also receive our 24-hour dispatch number in case it is needed. The day before your trip, your motor coach reservations specialist will call you to verbally confirm every detail of your trip is correct.

Day-Of Process

When the day of your trip arrives, the driver(s) will pick you up in your motor coach(es) at the discussed pick-up time and location. You will then be transported to your destination(s). Please note that destinations with travel time longer than 8 hours will require more than one driver for each motor coach. This second driver (or more, depending on travel time) will meet your current driver at a specified location to switch. Since your trip is 2+ days long, you will be required to provide accommodations for your driver at each destination. While at your destination (or each destination if you have more than one), your driver can take you to wherever you need to go – as long as it is included in your itinerary!

After Your Trip

After your trip is over and you return home, you are all set! Our motor coach reservations specialist will reach out to you to see how everything went and for any feedback about your trip.

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New Dedicated Charter Center

Trinity/Durham Transportation is thrilled to announce our Dedicated Charter Center located at 24500 Van Born Road, Dearborn Heights, Michigan.

Our Charter Center accommodates the needs of our clients who travel at any time throughout the day.

There are no time restrictions that require us to work around existing home to school routes. 

Contact – Reservations@TrinityTransportaton.com

 

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