What Is the Cedar Point Line Run?

Archive for the ‘Customer Journey’ Category

What Is the Cedar Point Line Run?

Thursday, May 10th, 2018

It’s almost summertime and the Cedar Point season is upon us! The park is open and our motor coach is waiting for you! We offer trips to Cedar Point on our Cedar Point Line Run every year during the park’s open season…but what exactly is the Cedar Point Line Run? We’re here to explain it to you and how to book your tickets for round trip transportation and park admission. Easy peasy!

What is the Line Run?

Our Cedar Point Line Run offers round trip transportation to Cedar Point in one of our luxury motor coaches and park admission for around the same price as gate ticket prices! We have two options available for purchase: round trip transportation with park admission for $82 or round trip transportation only for $42. Our motor coach will pick you up at one of our pick-up locations, take you to the park where you’ll arrive by 10am then depart the park at 9:30pm for the regular season and arrive by 11am then depart at 10:30pm for HalloWeekends. Trips on our Cedar Point Line Run for this year start July 6th and go to the park every Saturday. A full day of fun – and you don’t even have to worry about driving!

How to Reserve Your Spot on the Cedar Point Line Run

  1. Visit the Cedar Point Line Run page on our website. This website lays out all of the information on our Cedar Point Line Run, including pick-up locations, motor coach specs, and guidelines.
  2. Determine the type of reservation you want. You can choose to purchase round trip transportation with park admission for $82 or round trip transportation only for $42. All guests in your group do not need to purchase the same tickets!
  3. Choose your date and pick-up location. With trips running every week and three Metro Detroit pick-up locations, you’re bound to find a trip that works for you! Take a peek at your calendar and choose a date that fits your schedule, then select a pick-up location that works best for you.
  4. Call us to reserve your spot. We’re here to take your Cedar Point Line Run reservations Monday through Friday from 9am to 5pm. Call us at 888-995-8565 and we will happily assist you! Please have your credit/debit card ready for payment. When calling, we will ask for the following information: the name on your credit/debit card, billing address, phone number, email address, names of everyone attending, what type of reservation you will be purchasing for each guest, date of trip, pick-up location, and your credit/debit card information. Please have these items ready to go when you call!
  5. Mark your calendar. After you call to reserve your spot, you are all set! You will receive an email confirming the details of your order shortly after the call is complete. Once we have your information, we will put you and your guests on the manifest. On the day of your trip, our motor coach will pick you up at the pick-up location you selected. Please bring your driver’s license or other form of identification so you can check in with the driver. Upon boarding the bus, the driver will check your name off on the manifest and hand you your park tickets (if you purchased the $82 option). After that, it’s off to the park you go!

We hope you’re as excited as we are for the fun summer ahead at Cedar Point! Don’t forget to also book your trip for the spooktacular HalloWeekends!

Trips on a Trinity Motor Coach

Thursday, March 29th, 2018

So you’ve planned a group trip that will last two or more days, and you’re wondering how the process works and what to expect…well, we will lay it all out for you! We’re here to provide you with all of the necessary information for what to expect during the process of your motor coach trip so your mind can be at ease when planning.

What to Expect After Booking

After requesting a quote and booking your trip, the motor coach reservations specialist you’ve been in contact with will provide you with a contract/confirmation that contains a trip number, day of departure, and date of return, which is required to be signed and returned. You will also be asked to provide a detailed itinerary and on-site contact, which will ensure there is constant contact between the group and the driver. Once the final itinerary is reviewed, it is sent to our motor coach dispatch department, then a driver is assigned to the trip and given the itinerary. After the driver is assigned to your trip, you will receive the driver’s name, cell phone number, and the number(s) of the bus(es) that will be used for your trip. You will also receive our 24-hour dispatch number in case it is needed. The day before your trip, your motor coach reservations specialist will call you to verbally confirm every detail of your trip is correct.

Day-Of Process

When the day of your trip arrives, the driver(s) will pick you up in your motor coach(es) at the discussed pick-up time and location. You will then be transported to your destination(s). Please note that destinations with travel time longer than 8 hours will require more than one driver for each motor coach. This second driver (or more, depending on travel time) will meet your current driver at a specified location to switch. Since your trip is 2+ days long, you will be required to provide accommodations for your driver at each destination. While at your destination (or each destination if you have more than one), your driver can take you to wherever you need to go – as long as it is included in your itinerary!

After Your Trip

After your trip is over and you return home, you are all set! Our motor coach reservations specialist will reach out to you to see how everything went and for any feedback about your trip.

We’re Going on a Field Trip!

Thursday, March 15th, 2018

Field trips are a fun way to educate children in a non-classroom setting, a break from the everyday norm, but we understand that planning an outing for 20+ students may be a tad stressful, so we want to make the process a little less stressful. We’re going to walk you through what happens once you book your field trip and what you can expect the day of and after!

What to Expect After Booking

After you request a quote and book your trip, one of our reservations specialists will contact you to confirm all details and information are correct and make any needed changes. They will also ask if you have any special requests you would like the driver to know, such as a special pick-up or drop-off location or someone other than you as the main contact for the day of the field trip. Our reservations specialists will contact you again 24 hours before your field trip to ensure everything is good to go and to make any last-minute accommodations necessary.

Day-Of Process

This process is pretty simple! The driver will pick you up in the booked vehicle at the discussed pick-up time and location. You will then be transported to your destination for your field trip. After the field trip is over, you will be taken back to your pick-up location, unless otherwise specified. If for some reason your field trip goes over the scheduled time, you will be charged a late fee that is based on your hourly rate.

After Your Field Trip

If everything goes according to schedule, you will be all set after the day of your field trip! Our reservations specialists may reach out to you to see how everything went and for feedback about your trip.

I Requested a Quote…Now What?

Thursday, March 1st, 2018

So you’ve gone through the steps of choosing a vehicle and requesting a quote, but you’re unsure of what happens next. Have no fear, Trinity Transportation is here! We’re going to walk you through the process of securing your vehicle, A.K.A. what happens after you request a quote.

Once you submit your quote request online, it is sent to our reservations department. Upon receiving your request, one of our reservations specialists will contact you to get to know you and your needs a little better. After they have a full understanding of what you are looking for, they will send you a booking information sheet to fill out, which is basically just general information that is needed to better determine your rate.

Your reservations specialist will then configure your rate based off of several different factors, including the location of your destination, projected mileage use, dates of service, and size of the vehicle. The rate will then be sent to you and you can move forward with booking. When you book your vehicle, your reservations specialist will send you a detailed overview of your trip along with payment options, processing fee information, and due dates. If your trip requires it, your reservations specialist will ask for a detailed itinerary and information for an on-site contact, which will ensure there is 100% communication between the driver, the client, and dispatch to diligently complete the entire trip from start to finish.

If you call for a quote, the process is exactly the same! When you call, your reservations specialist will ask for some information about your projected trip/event and your email address, then email you the booking information sheet for you to fill out. Once that is done, the process continues the same as if you had requested a quote online!

Get to Know Our Fleet Divisions

Thursday, February 1st, 2018

At Trinity Transportation, we offer several different types of vehicles based on your transportation needs. Our vehicles are split into three divisions: school bus, sedan, and motor coach. Considering school buses? They are great for school routes, field trips, athletics, weddings, and special events.

Our mini coach is super fun and is popular with weddings, special events, and fundraisers! For marching band trips, group vacations, athletics, conventions, weddings, fundraisers, and student/field trips, hop on our motor coach bus.

Are you attending an athletic or corporate event, or need airport or student transportation? Our shuttle is the vehicle for you! Many people use our party bus for weddings, a night out, or special events. Last, but not least, our sedan division is perfect for corporate and airport needs, special events and student transportation!

To help you pick the right vehicle when booking, we’re going to give you a breakdown of each division, including a few highlights of each vehicle. One plus across the board: all of our vehicles have GPS tracking!

School Bus Division

Our school bus division is made up of our mini and regular-sized school buses. We have over 350 school bus routes and transport over 10,000 students daily!

Motor Coach Division

Our motor coach division includes our motor coach buses, mini coaches, executive mini coaches, and our party bus.

Sedan Division

Our sedan division is comprised of our full-sized van and transit shuttles along with our Prius sedans and minivans.  Our sedan division specializes in student and senior citizen transportation, serving our community for over 36 years!

We have vehicles in all departments, ready for your every transportation need. For more information on our vehicles, visit trinitytransportation.com/our-fleet or call us at 734-284-9229!

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New Dedicated Charter Center

Trinity/Durham Transportation is thrilled to announce our Dedicated Charter Center located at 24500 Van Born Road, Dearborn Heights, Michigan.

Our Charter Center accommodates the needs of our clients who travel at any time throughout the day.

There are no time restrictions that require us to work around existing home to school routes. 

Contact – Reservations@TrinityTransportaton.com

 

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