We’re Going on a Field Trip!

Posts Tagged ‘customer journey’

We’re Going on a Field Trip!

Thursday, March 15th, 2018

Field trips are a fun way to educate children in a non-classroom setting, a break from the everyday norm, but we understand that planning an outing for 20+ students may be a tad stressful, so we want to make the process a little less stressful. We’re going to walk you through what happens once you book your field trip and what you can expect the day of and after!

What to Expect After Booking

After you request a quote and book your trip, one of our reservations specialists will contact you to confirm all details and information are correct and make any needed changes. They will also ask if you have any special requests you would like the driver to know, such as a special pick-up or drop-off location or someone other than you as the main contact for the day of the field trip. Our reservations specialists will contact you again 24 hours before your field trip to ensure everything is good to go and to make any last-minute accommodations necessary.

Day-Of Process

This process is pretty simple! The driver will pick you up in the booked vehicle at the discussed pick-up time and location. You will then be transported to your destination for your field trip. After the field trip is over, you will be taken back to your pick-up location, unless otherwise specified. If for some reason your field trip goes over the scheduled time, you will be charged a late fee that is based on your hourly rate.

After Your Field Trip

If everything goes according to schedule, you will be all set after the day of your field trip! Our reservations specialists may reach out to you to see how everything went and for feedback about your trip.

I Requested a Quote…Now What?

Thursday, March 1st, 2018

So you’ve gone through the steps of choosing a vehicle and requesting a quote, but you’re unsure of what happens next. Have no fear, Trinity Transportation is here! We’re going to walk you through the process of securing your vehicle, A.K.A. what happens after you request a quote.

Once you submit your quote request online, it is sent to our reservations department. Upon receiving your request, one of our reservations specialists will contact you to get to know you and your needs a little better. After they have a full understanding of what you are looking for, they will send you a booking information sheet to fill out, which is basically just general information that is needed to better determine your rate.

Your reservations specialist will then configure your rate based off of several different factors, including the location of your destination, projected mileage use, dates of service, and size of the vehicle. The rate will then be sent to you and you can move forward with booking. When you book your vehicle, your reservations specialist will send you a detailed overview of your trip along with payment options, processing fee information, and due dates. If your trip requires it, your reservations specialist will ask for a detailed itinerary and information for an on-site contact, which will ensure there is 100% communication between the driver, the client, and dispatch to diligently complete the entire trip from start to finish.

If you call for a quote, the process is exactly the same! When you call, your reservations specialist will ask for some information about your projected trip/event and your email address, then email you the booking information sheet for you to fill out. Once that is done, the process continues the same as if you had requested a quote online!

Archives

A NELLC Company

Visit us at nellc.com

©2025. Trinity Transportation Ltd.. All Rights Reserved. Terms & Conditions

New Dedicated Charter Center

Trinity/Durham Transportation is thrilled to announce our Dedicated Charter Center located at 24500 Van Born Road, Dearborn Heights, Michigan.

Our Charter Center accommodates the needs of our clients who travel at any time throughout the day.

There are no time restrictions that require us to work around existing home to school routes. 

Contact – Reservations@TrinityTransportaton.com

 

No Favorites Has Been Added!