Reservations Specialist

General Purpose
Coordinate sales and reservations activities of Trinity Transportation Motor Coach, Shuttle and School Bus divisions, working directly with customers, responding to customer inquiries on the telephone, by email and fax, sending contracts and schedules motor coach trips. Develops and makes sales presentations to prospective clients / customers and industry associations at outside locations.

Main Job Tasks and Responsibilities
• Maintain professionalism, confidentiality and integrity
• On a daily basis, respond to email, on-line, telephone, and fax inquiries received from schools and other parties interested in booking motor coach and scheduling field trips, outings, events utilizing a motor coach or shuttle
• Return calls to interested parties; determine transportation needs; provide pricing and scheduling information
• Determine appropriate bus, or vehicle of transport that would meet the needs of the customer
• When inquiries involve school buses, refers customer to appropriate reservations and sales staff
• Work with the customer to book the trip, locking in the trip schedule and price as indicated on RBS system
• Record billing information, including credit card information in order to ensure that deposit is received to hold trip and that payment in full arrangements have been made
• Routinely consult with supervisor in order to make special arrangements regarding fees different than the fee guide-chart, different terms of payment or making arrangements to secure buses that may not be shown as available
• Enter customer information into the RBS system; closes the customer sale, allowing the customer to be billed
• Send invoice to customer, including confirmation of trip booking, with a request to confirm trip by returning signed confirmation of order.
• Cross train to perform the jobs of School Bus Reservations Specialist and Reservation Confirmation Specialist
• As required, call customer to follow-up on overdue invoice payments
• May be requested to make presentations to employees, or customers at customer site
Key Competencies
• Ethical Conduct
• Teamwork
• Decision Making

Knowledge, Skills Abilities
• Customer service and/or sales experience including telemarketing, sales and coordination
• Strong communications, interpersonal and computer skills

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. This position may require long hours and weekend work.
Travel is primarily local during the business day, although some out-of-area and overnight travel may rarely be expected.
Required/Preferred Qualifications
• Required two (2) to four (4) years’ related experience in field
• Prefer Associate’s degree and/or two (2) to four (4) years’ related experience in Sales, Marketing and/or customer relations
• Prefer experience with RBS system
• Must be legally authorized to work in the United States

Contact Info

Trinity Transportation Group
4624 13th Street
Wyandotte, Michigan 48192


24 Hr Trinity Dispatch:
Bus Dispatch: 313-295-6303
Sedan Dispatch: 734-282-2222


  • Wyandotte

    4624 13th St.
    Wyandotte, MI 48192
    (734) 284-9229

  • Dearborn Heights

    26500 Van Born Rd.
    Dearborn Hts, MI 48125
    (313) 295-6242

  • Detroit (East)

    10205 Mack Avenue.
    Detroit, MI 48214
    (313) 228-4522

  • Detroit (West)

    8145 Greenfield Rd.
    Detroit, MI 48228
    (313) 228-4521

  • Ecorse

    256 Salliotte Rd.
    Ecorse, MI 48229
    (313) 388-9259

  • Fraser

    31701 Groesbeck Hwy,
    Fraser, MI 48026
    (586) 296-3017

  • Toledo

    411 Arco Dr.
    Toledo, OH 43607
    (419) 476-3333

  • Saginaw

    5173 Lodge St.
    Saginaw, MI 48601
    (877) 284-4200

  • Clarenceville

    28832 W. 8 Mile Rd.
    Farmington Hills, MI 48336
    (248) 477-1630

  • Woodhaven

    24793 Van Horn Rd.
    Brownstown, MI 48134
    (734) 783-0255


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