Motor Coach Dispatcher – Dearborn Heights, MI

Trinity Transportation

Core Responsibilities: Coordinates activities and work assignments of Trinity
Transportation Motor Coach Drivers according to designated schedule; provides
customer service to current and potential customers.

Duties/Responsibilities:
• On a daily basis, responds to email, on-line, telephone, and fax inquiries received
from customers interested in booking motor coach and scheduling field trips,
outings, events utilizing a motor coach or shuttle. Interested parties include public
school systems, private schools, clubs, fraternal organizations, municipalities,
state and federal governments, etc.
• Assigns and directs the work of Motor Coach Drivers.
• Ensures all trip assignments are covered every day they are scheduled.
• Returns calls to interested parties; determines transportation needs; provides
pricing and scheduling information.
• Determines appropriate bus, or vehicle of transport that would meet the needs of
the customer and federal/state regulations.
• When inquiries involve school buses, refers customer to appropriate reservations
and sales staff.
• Receives telephone or radio reports of accidents, delays, fires, equipment
breakdowns, and other operating or maintenance difficulties from bus drivers.
• Monitors and records movement and location of buses using GPS tracking.
• Administers and enforces Trinity Transportation attendance policy.
• Reports difficulties and dispatches information, recommendations and
instructions to other Trinity transportation departments to maintain, or restore
service and schedules.
• Posts information to records, sorts and distributes incoming correspondence,
answers telephone, and performs similar duties.
• Keeps a record of incoming messages from customers, bus drivers, local
authorities and others regarding service complaints, accidents, breakdowns,
failure to provide service, etc.
• Using a computer, inputs reports, business correspondence, forms, and other
material.
• Using email develops and sends brief business correspondence to Trinity staff
and to customers and vendors.
• Follows-up on time sensitive matters with Motor Coach Supervisor and others.

• Enters customer information into the RBS system; closes the customer sale,
allowing the customer to be billed.
• Dispatches extra vehicles and emergency crews to scene of accident or
breakdown, advising them of location of trouble.
• Maintains log of scheduled runs, numbers of vehicles, and names of drivers.
• Records all calls and emergency response situations.
• Makes report of all accidents.
• Meets with employees and Human Resource Director to resolve customer
complaints and employee complaints.
• Provides regular feedback to Motor Coach Dispatch Supervisor regarding Bus
Driver performance.
• Investigates customer/client complaints regarding Trinity services and customer /
parent complaints regarding Trinity employees.
• Complies with all Trinity Transportation Employee Handbook rules and
regulations.
• Complies with all Trinity Transportation dress-code and grooming standards
• Reports personal absence according to Trinity Transportation Absence Policy.
• Performs other duties as requested by supervisor.

Job Requirements:
Keyboarding: 30-40 wpm
Proficient in Microsoft Suite:
Word
Excel
Outlook
Email
Knows operation of:
Facsimile
Telephone system
Must have high school diploma
Must have a valid MI driver’s license
Speaks clearly; cooperates with others; remains flexible and responsive; learns quickly.
Is able to read and understand geographical maps.
Strength Required: Light
Exert force to 20 lbs. occasionally or 10 lbs. frequently, or negligible force constantly.
Job involves significant standing, walking, pushing, and/or pulling.

Common Environmental Working Conditions (to which the worker is exposed):
NO – Noise Intensity Level – Loud
Vision:
NE – Near Acuity – Frequent

*Must have open availability*

Contact Info

Trinity Transportation Group
4624 13th Street
Wyandotte, Michigan 48192

Phone:
877-284-4200

24 Hr Trinity Dispatch:
Bus Dispatch: 313-295-6303
Sedan Dispatch: 734-282-2222

Locations

  • Wyandotte

    4624 13th St.
    Wyandotte, MI 48192
    (734) 284-9229

  • Dearborn Heights

    26500 Van Born Rd.
    Dearborn Hts, MI 48125
    (313) 295-6242

  • Detroit (East)

    10205 Mack Avenue.
    Detroit, MI 48214
    (313) 228-4522

  • Detroit (West)

    8145 Greenfield Rd.
    Detroit, MI 48228
    (313) 228-4521

  • Ecorse

    256 Salliotte Rd.
    Ecorse, MI 48229
    (313) 388-9259

  • Fraser

    31701 Groesbeck Hwy,
    Fraser, MI 48026
    (586) 296-3017

  • Toledo

    411 Arco Dr.
    Toledo, OH 43607
    (419) 476-3333

  • Saginaw

    5173 Lodge St.
    Saginaw, MI 48601
    (877) 284-4200

  • Clarenceville

    28832 W. 8 Mile Rd.
    Farmington Hills, MI 48336
    (248) 477-1630

  • Woodhaven

    24793 Van Horn Rd.
    Brownstown, MI 48134
    (734) 783-0255

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