Dispatch Supervisor – Detroit, MI

Summary:

Supervise or coordinate activities and work assignments of Trinity Transportation School Bus/Motor Coach Drivers and Bus Attendants’ according to designated schedule. Conveys the importance of student passenger transportation, safely and courteously.

Duties/Responsibilities:

  • Monitor and record movement and location of buses using GPS tracking, radio and telephone communication
  • Receive telephone or radio reports of accidents, delays, fires, equipment breakdowns, and other operating or maintenance difficulties from bus drivers, takes necessary steps to resolve problems efficiently
  • Responsible for the development, administration and maintenance of School Bus/Motor Coach Driver and Bus Attendant work schedules
  • Assign and direct the work of School Bus/Motor Coach Drivers and Bus attendants
  • Communicate with the customer for last minute added routes and trips
  • Ensure all school bus routes and various trip assignments are covered each day they are scheduled
  • Communicate and verify with Reservations Department trip information accuracy
  • Coach employees on Trinity Transportation policies and procedures
  • Dispatch vehicles and emergency crews to scene of accident/breakdown to arrange transportation of vehicles to and from off-site repair facilities
  • Maintain log of scheduled runs, numbers of vehicles, and names of drivers
  • Maintain and update vehicle breakdown board
  • Meet with employees and Human Resource (as needed) to resolve customer  and employee complaints
  • Provide regular feedback to Operations Director regarding Bus Driver and Bus Attendant performance
  • Investigate customer/client complaints regarding Trinity services and customer / parent complaints regarding Trinity employees
  • Recommend disciplinary action, up to and including termination of employees’
  • Meet with Bus Drivers, Bus Attendants in order to communicate infractions of operating
  • Writes and signs disciplinary notices, make reports of all accidents
  • Prepare weekly HR report and distributes accordingly
  • Perform other duties as requested by Manager

Positive Requirements: 

  • Must have valid MI CDL A or B with S and P endorsements
  • Up to date and current certifications pertaining to auto mechanics
  • Good written and verbal communication skills
  • Minimum age for drivers is 21 with no driving infractions on record. Drivers with up to one minor moving violation will be considered at minimum age 22-23.

Work Environment This position operates in an office environment with frequent need to drive a school bus and be exposed to increment weather.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to stand, walk, sit; use hands/finger to handle or feel objects, tools or controls; This position will also reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, need to speak or listen through various forms and means of communication. The employee must have the ability to lift or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type/Expected Hours of Work This is a full-time position. Days and hours of work will vary due to the needs of the organization. This position regularly requires long hours and weekend work.

Travel Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Required Education and Experience

  • High school Diploma or GED
  • Minimum of 5 years’ experience in Transportation and/or Dispatching

Preferred Education and Experience

  • Associate’s degree in Business Administration, Transportation and Logistics Management or other related degree preferred

Contact Info

Trinity Transportation Group
4624 13th Street
Wyandotte, Michigan 48192

Phone:
877-284-4200

24 Hr Trinity Dispatch:
Bus Dispatch: 313-295-6303
Sedan Dispatch: 734-282-2222

Locations

  • Wyandotte

    4624 13th St.
    Wyandotte, MI 48192
    (734) 284-9229

  • Dearborn Heights

    26500 Van Born Rd.
    Dearborn Hts, MI 48125
    (313) 295-6242

  • Detroit (East)

    10205 Mack Avenue.
    Detroit, MI 48214
    (313) 228-4522

  • Detroit (West)

    8145 Greenfield Rd.
    Detroit, MI 48228
    (313) 228-4521

  • Ecorse

    256 Salliotte Rd.
    Ecorse, MI 48229
    (313) 388-9259

  • Fraser

    31701 Groesbeck Hwy,
    Fraser, MI 48026
    (586) 296-3017

  • Toledo

    411 Arco Dr.
    Toledo, OH 43607
    (419) 476-3333

  • Saginaw

    5173 Lodge St.
    Saginaw, MI 48601
    (877) 284-4200

  • Clarenceville

    28832 W. 8 Mile Rd.
    Farmington Hills, MI 48336
    (248) 477-1630

  • Woodhaven

    24793 Van Horn Rd.
    Brownstown, MI 48134
    (734) 783-0255

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