Sedan Dispatcher – Wyandotte, MI

General Purpose

Coordinates the activities and work assignments of Trinity Transportation Drivers; provides customer service to current and potential customers. Delivers excellent customer service to every customer, providing pleasant, professional service.

Main Job Tasks and Responsibilities

  • On a daily basis, responds to email, on-line, telephone, and fax inquiries received from customers interested in transportation.
  • Assigns and directs the work of Drivers.
  • Ensures all trip are covered as they are scheduled.
  • Returns calls to interested parties; determines transportation needs; provides pricing and scheduling information.
  • Determines appropriate vehicle of transport that would meet the needs of the customer and federal/state regulations.
  • Receives telephone or radio reports of accidents, delays, fires, equipment breakdowns, and other operating or maintenance difficulties from drivers.
  • Monitors and records movement and location of vehicles using GPS tracking.
  • Administers and enforces Trinity Transportation attendance policy.
  • Reports difficulties and dispatches information, recommendations and instructions to other Trinity transportation departments to maintain, or restore service and schedules.
  • Posts information to records, sorts and distributes incoming correspondence, answers telephone, and performs similar duties.
  • Keeps a record of incoming messages from customers, drivers, local authorities and others regarding service complaints, accidents, breakdowns, failure to provide service, etc.
  • Using a computer, inputs data including customer addresses phone number and needs.
  • Follows-up on time sensitive matters with Supervisor and others.
  • Maintains log of runs, numbers of vehicles, and names of drivers.
  • Makes report of all accidents.
  • Provides regular feedback to Supervisor regarding Driver performance.
  • Complies with all Trinity Transportation Employee Handbook rules and regulations.
  • Complies with all Trinity Transportation dress-code and grooming standards
  • Reports personal absence according to Trinity Transportation Absence Policy.
  • Performs other duties as requested by supervisor.

Position Requirements

  • Keyboarding: 30-40 wpm
  • Proficient in Microsoft Suite:
    • Word
    • Excel
    • Outlook
    • Email
  • Minimum age for drivers is 21 with no driving infractions on record. Drivers with up to one minor moving violation will be considered at minimum age 22-23.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are to be determined by the needs of the organization. This position regularly requires long hours and weekend work.

Travel

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Required Education and Experience

  • High school Diploma or GED
  • Minimum of 1 years’ experience in Transportation and/or Dispatching

Preferred Education and Experience

  • Associate’s degree in Business Administration, Transportation and Logistics Management or other related degree preferred

Contact Info

Trinity Transportation Group
4624 13th Street
Wyandotte, Michigan 48192

Phone:
877-284-4200

24 Hr Trinity Dispatch:
Bus Dispatch: 313-295-6303
Sedan Dispatch: 734-282-2222

Locations

  • Wyandotte

    4624 13th St.
    Wyandotte, MI 48192
    (734) 284-9229

  • Dearborn Heights

    26500 Van Born Rd.
    Dearborn Hts, MI 48125
    (313) 295-6242

  • Detroit (East)

    10205 Mack Avenue.
    Detroit, MI 48214
    (313) 228-4522

  • Detroit (West)

    8145 Greenfield Rd.
    Detroit, MI 48228
    (313) 228-4521

  • Ecorse

    256 Salliotte Rd.
    Ecorse, MI 48229
    (313) 388-9259

  • Fraser

    31701 Groesbeck Hwy,
    Fraser, MI 48026
    (586) 296-3017

  • Toledo

    411 Arco Dr.
    Toledo, OH 43607
    (419) 476-3333

  • Saginaw

    5173 Lodge St.
    Saginaw, MI 48601
    (877) 284-4200

  • Clarenceville

    28832 W. 8 Mile Rd.
    Farmington Hills, MI 48336
    (248) 477-1630

  • Woodhaven

    24793 Van Horn Rd.
    Brownstown, MI 48134
    (734) 783-0255

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